Our Pricing

Simple pricing that easily allows you to invest in responsible gaming.

Training and Certification Packages

The purpose of this full certification program is to provide all the tools necessary to implement an effective Responsible Gaming Program. Upon completion, managers and supervisors will have a more detailed knowledge of problem gambling/Gambling Disorder and employee gambling.

Year One Total $25,000 Get Started
RG STAR Certification and Consultation: $7,500
  • Includes RG STAR Certification Checklist
  • Consultation on creation or updates to RG-related policies such as: Employee gambling, RG staff training, preventing under-age gambling, marketing guidelines, voluntary self-exclusion, website RG content, or more
  • Print materials: Helpline brochures, wallet cards, and stickers
  • Two Certification posters 16×20, framed
New Hire Orientation/All Staff Training (SCORM file 12mo license): $7,500
  • Includes customizations, initial testing and troubleshooting for roll-out
  • Customized Appendix packet download
  • Certificate of Completion template
Frontline Training (SCORM file 12mo license): $10,000
  • Includes customizations, initial testing and troubleshooting for roll-out
  • Customized Appendix packet download
  • Certificate of Completion template

Scheduled individually, based on needs

Live trainings for Managers/Supervisors (virtual or in-person): $4,000/day
  • Up to 3 sessions per day, max 35 participants per session
  • Invoiced upon completion
RG Ambassador training (virtual or in-person): $1,000/session
  • If scheduled individually from Manager/Supervisor
  • Includes Ambassador handbook, tailored discussion on guest conversations, handling crisis, Q&A, record keeping, and data reporting
  • Invoiced upon completion
Year Two Total $20,000 Get Started
RG STAR Certification and Consultation: $3,500
  • Includes RG STAR Recertification Checklist
  • Consultation on updates to RG-related policies such as: Employee gambling, RG staff training, preventing under-age gambling, marketing guidelines, self-exclusion, website RG content, or more.
  • Consultation on any needed policy updates or website messaging
  • Two Certification posters 16×20, framed
New Hire Orientation/All Staff Training (SCORM file 12mo license): $3,500
  • Includes content/data updates, any updates to customizations
Frontline Training (SCORM file 12mo license): $8,000
  • Includes content/data updates, any updates to customizations
Manager/Supervisor Annual Refresher Training (12mo license): $5,000
  • Includes New Hire Orientation/All Staff Training

Scheduled individually, based on needs

Live trainings for Managers/Supervisors (virtual or in-person): $5,000/day
  • Up to 3 sessions per day, max 35 participants per session
  • Invoiced upon completion
RG Ambassador training (virtual or in-person): $1,000/session
  • If scheduled individually from Mgr./Supv. sessions
  • Includes Ambassador handbook, tailored discussion on guest conversations, handling crisis, Q&A, record keeping, and data reporting
  • Invoiced upon completion
Available Beginning Year 3

Train-the-trainer for live Manager/Supervisor trainings

  • Recommended that RG Ambassadors with 2 years’ experience or more, and a passion for your RG policies and procedures, be considered to become trainers for this content
Available Upon Request
  • Online Frontline Training or New Hire Orientation/All Staff hosted on ECPG’s LMS. The cost is approximately $20 per learner.
  • New Hire Orientation Train-the-trainer – train your selected staff to facilitate an in-person New Hire Orientation/All Staff presentation. The cost is $1,000 per train-the-trainer session. Includes PowerPoint curriculum with training videos and facilitator’s guide.
  • Customized print materials such as, Helpline brochures, wallet cards, and stickers with custom logo or other information. Cost varies by need and quantity.
quote

  • It is important for us to remember that the allure of gaming can be difficult for some to resist and can have serious consequences on the physical, emotional, and financial health of our community.

    Kara Fox-Larose President and General Manager

  • It is critical that we bring forward the skill set required to continue to keep our guests safe and gaming responsibly by learning to understand and identify what gaming responsibly looks like.

    Kara Fox-Larose President and General Manager

  • Responsible gaming is important to the guests because if someone’s not gambling responsibly, gambling can seriously affect their lives and cause big problems for them. We want guests to have a good time whenever they visit our venues, and we want them to keep coming back.

    Dr. Jennifer Shatley Responsible Gaming Consultant

  • I think that all of us in the gaming industry have an important role to provide great customer service, to entertain guests, but it’s also our role to respond if someone’s not gambling responsibly or seeks help from us – to make sure that they get resources and assistance that’s available to them.

    Dr. Jennifer Shatley Responsible Gaming Consultant

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